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Citizens Charter

Public Service & Transparency

Cebu Province Citizens’ Charter

The Citizens’ Charter of the Provincial Government of Cebu upholds transparency, accountability, and efficiency in public service.
It serves as a guide for every Cebuanon — detailing how to access provincial services, the requirements needed, processing times, fees, and contact offices for each transaction.

OFFICE OF THE GOVERNOR

This charter outlines the office’s key services, processes, requirements, and contact points, empowering citizens to access assistance, permits, and government programs with clarity and ease.

PROVINCIAL PLANNING AND DEVELOPMENT OFFICE

This charter outlines the PPDO’s services and procedures in planning, investment, and policy development — empowering citizens to take part in Cebu’s growth.

DBP donation Cebu earthquake relief

PROVINCIAL BUDGET OFFICE

This charter highlights the PBO’s role in budget planning and management — ensuring fair and responsible use of Cebu’s resources.

SANGGUNIANG PANLALAWIGAN

This charter outlines the office’s role in managing legislative records and public access to information, ensuring transparency in governance

PROVINCIAL LEGAL OFFICE

This charter highlights the PLO’s role in providing legal advice, contract review, and support to ensure fairness and accountability.

PROVINCIAL HEALTH OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

PROVINCIAL VETERINARIAN'S OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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PROVINCIAL TOURISM OFFICE

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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PROVINCIAL TREASURER'S OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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PROVINCIAL SOCIAL WORKERS & DEVELOPMENT OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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COA

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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PROVINCIAL NATURAL RESOURCES OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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PROVINCIAL INFORMATION OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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LABORATORY

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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PROVINCIAL GENERAL SERVICES OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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PROVINCIAL DETENTION & REHABILITATION CENTER

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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ANIMAL BITE

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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CLINIC

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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PROVINCIAL ASSESOR'S OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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PROVINCIAL EMPLOYMENT SERVICES OFFICE

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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PROVINCIAL ENGINEERING OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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PROVINCIAL AGRICULTURE'S OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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PROVINCIAL ADMINISTRATOR'S OFFICE

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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PRE AUDIT

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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INFORMATION COMMUNICATION & TECHNOLOGY OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

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BIDS & AWARDS COMMITTEE

This charter outlines the office’s efforts in promoting Cebu’s tourism, culture, and heritage — boosting local pride and sustainable economic growth.

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CEBU PROVINCIAL DISASTER RISK & REDUCTION MANAGEMENT OFFICE

This charter outlines the office’s role in promoting health, preventing disease, and ensuring the well-being of all Cebuanos.

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HUMAN RESOURCE MANAGEMENT OFFICE

This charter defines the PVO’s role in animal welfare, vaccination, and livestock care — promoting a healthy and sustainable Cebu

Know Your Department Heads

CHIEF OF STAFF

𝑴𝒆𝒆𝒕 𝑴𝒓. 𝑪𝒉𝒂𝒓𝒍𝒕𝒐𝒏 𝑱𝒂𝒎𝒆𝒔 𝑩. 𝑪𝒂𝒏𝒐𝒚

Chief of Staff

Mr. Charlton James Canoy serves as the Chief-of-Staff in the Office of the Governor of Cebu. He plays a key role in managing the Governor’s daily operations, ensuring efficient coordination among departments, and supporting the execution of the Governor’s priorities and programs. His main responsibilities include:

  • Coordinating executive actions and communications across provincial departments and offices.
  • Advising the Governor on policy matters, administrative concerns, and program implementation.
  • Overseeing staff operations and ensuring the smooth flow of information and decisions.
  • Representing the Governor’s office in meetings, planning sessions, and special initiatives when needed.
 

As Chief-of-Staff, Mr. Canoy helps drive the Governor’s vision and goals for the province, ensuring that leadership decisions are implemented effectively and that the administration remains responsive and well-organized. | 𝑪𝒂𝒑𝒊𝒕𝒐𝒍 𝑷𝑰𝑶

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Know Your Department Heads

PDRRMO

Ret. Col. Dennis Francis V. Pastor

Focal Person - Provincial Disaster Risk Reduction and Management Office

Ret. Col. Dennis Francis V. Pastor leads the Cebu Provincial Disaster Risk Reduction and Management Office (PDRRMO). He is in charge of keeping the province safe and prepared during disasters and emergencies.

His key responsibilities include:

  • Coordinating disaster response before, during, and after calamities
  • Identifying risks and creating plans to reduce damage
  • Organizing disaster drills and training for communities
  • Managing real-time operations during emergencies

As head of PDRRMO, Ret. Col. Pastor is instrumental in making Cebu more disaster-ready, aligned with the Governor’s commitment to protect lives, property, and communities. His office supports the Governor’s vision of “We will grow fast and stay safe” by institutionalizing disaster protocols, integrating early-warning systems, data dashboards, and LGU hotlines, and advancing climate-smart infrastructure such as flood control, slope protection, and coastal defense. | 𝑪𝒂𝒑𝒊𝒕𝒐𝒍 𝑷𝑰𝑶

 

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Know Your Department Heads

HRMO

Ms. Lilia M. Villasin

Provincial Human Resource Management Officer

Ms. Lilia M. Villasin leads the Human Resource Management Office of the Province of Cebu. As the Provincial HRMO, she plays a vital role in implementing and managing HR systems, policies, and procedures in alignment with the Civil Service Commission (CSC) rules and regulations. Her main responsibilities include:

  • Managing recruitment, selection, and placement of provincial government employees.
  • Overseeing employee development programs, including training, performance evaluation, and career advancement.
  • Ensuring compliance with civil service rules and HR-related laws and policies.
  • Promoting employee welfare and engagement, while upholding standards of professionalism and integrity.

As HR head, Ms. Villasin plays a crucial role in building a responsive and effective provincial workforce, aligned with the Governor’s vision of delivering quality public service to the people of Cebu. | 𝑪𝒂𝒑𝒊𝒕𝒐𝒍 𝑷𝑰𝑶

 

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