Intending to bring public service closer to the people, People’s Governor Pamela Baricuatro creates the Cebu People’s Action Center (CPAC) to serve as the official centralized communication, feedback, and response center of the Provincial Government of Cebu.
“Effective citizen engagement and responsive governance require reliable, accessible, and transparent channels of communication between the Province of Cebu and its constituents,” the EO reads.
Its objectives include:
* Provide a 24/7 multi-channel platform for citizens to lodge complaints, submit suggestions, and make inquiries on government services;
* Centralize all public service requests into a unified ticketing and tracking system that ensures timely resolution and accountability;
* Strengthen inter-agency coordination through automated referral and escalation processes;
* Promote public trust and transparency through visible dashboards and analytics on government responsiveness.
* Forwarding complaints to the respective departments and/or agencies;
* Ensuring departments and/or agencies act on the complaints/requests effectively;
* Collect feedback or resolution updates for monitoring and public information.
